永福 Jon Yongfook

A blog about fintech, design and digital customer experience

Archive

We Are Hiring

February 11, 2016

By now some of you will know that I've made a huge shift in life / career goals which I summarised in a Facebook post here.

Aviva is a 300-year old multinational insurance company. We employ around 30,000 people across different specialities and insurance / financial products.

I've taken on a new role as Head of Digital Product & Design for Aviva and I'm always on the lookout for new members of our team.

Above: our office at 38 Armenian Street

What does my team do?

In less than 20 years, the world will look very different. We will see widespread automation, markets optimizing themselves to become hyper-efficient, old business models fading away and new business models creating tremendous value for key industry players. To use a popular term, we will see the "Uberfication" and disruption of many more industries. The Garage's purpose is to ensure that we are the disruptor!

We will see the "Uberfication" and disruption of many more industries. The Garage's purpose is to ensure that we are the disruptor!

What does that mean as a member of the Digital Product team? It means you could be working on anything from a top to bottom website redesign, a rollout of a mobile app to transform an entire market, taking a market-tested MVP and developing it into a full product, or even developing your own MVPs, in agile sprints with other team members.

We are lucky to have a beautiful space to work in - a heritage building on Armenian street renovated with state of the art technology. The ground floor is our pantry and casual discussion area. Levels 2 and 3 are open plan office space where the Product team, Innovation team and engineering teams sit. Level 4 is our event space where we host internal and external events. Lets go for a quick tour...

Above: Our ground floor pantry. Grab a coffee or snack from here!

Above: Ayuni at the front desk will be there to greet you if you ever come for a visit

Above: Our office is open-plan and friendly

Above: We can write on the walls! You don't see that at your typical insurance company :)

Above: Our 4th floor event space - it's huge! We'd love for you to organize / participate in design-related events here

Have we tempted you yet with our broad, disruptive challenge and awesome work environment?

If the answer is yes, I am currently hiring for three roles, multiple seats.

Digital Product Manager

The Product Manager sits in the middle of technology, design and business. At a high level, you define what digital products to create, develop the plan to create it, and refine the product using data, user and business feedback. You need to understand what's valuable to the business and the user, how design / UX can turn a good product into a great product - and balance all of that with what's technically achievable given a finite amount of resources and time.

Given the attributes of business, UX and tech knowledge, good product managers should be passionate about at least one of these things and knowledgeable about all three.

This is a nimble and enjoyable process on small focused products, but on large products with many dependencies and stakeholders, the role becomes very challenging and multi-layered. But also deeply satisfying, given the gravity of making large, transformational changes in huge industry such as insurance. Given the attributes of business, UX and tech knowledge, good product managers should be passionate about at least one of these things and knowledgeable about all three.

UX Designer

The UX Designer is responsible for how our products “feel”. Any design problem has many different possible solutions. The UX Designer must find the optimum solution, ensuring that when a customer interacts with one of our digital products, the experience flows logically from one step to the next. The role is part researcher and part designer, since the optimum solution can only be found by understanding, interacting with and testing directly with end users and customers. Broadly, the purpose of the UX Designer is to make our products feel great, so that customers are delighted when they use them.

Creative Designer

The Creative Designer is responsible for how our digital products look. The Creative Designer will work closely with the UI / UX Designer, Product Managers and other stakeholders in translating wireframes and prototypes into production-ready designs for new websites and mobile apps. The Creative Designer ensures that the Aviva brand is visually represented in the best way across all digital products.

But also...

I'm also generally interested in meeting people with digital product experience, especially on mobile and especially those who have experience navigating large organizations. I have multiple spaces to fill on my team and I'd like to meet anyone who can help us get stuff done! Also open to hearing from internship applicants looking for a placement.

Contact

If you are interested in joining the team, please send your CV to:
jonyongfook_cockle@aviva-asia.com

Please use the subject line "hello via yongfook.com" in your email so I can find emails easily in my inbox!

Looking forward to hearing from you!

View Jon Yongfook Cockle's profile on LinkedIn